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Extension licensing issues typically occur when the connection between your Dashboard and MainWP’s licensing server is interrupted. The solution usually involves deactivating and reactivating the extension, then re-entering your API key.

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What You’ll Learn

  • Fix extension license activation failures
  • Resolve missing extension updates
  • Troubleshoot extension update failures

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Prerequisites

  • MainWP Dashboard with extensions installed
  • Valid MainWP API key(s) for your extensions
  • Admin access to your Dashboard site

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Extension License Activation Fails

If your API key doesn’t activate an extension:
1

Go to Plugins page

Navigate to WP Admin > Plugins.
2

Find the extension

Locate the extension that won’t activate.
3

Deactivate the extension

Click Deactivate under the extension.
4

Reactivate the extension

Click Activate to reactivate it.
5

Go to Add-ons page

Navigate to MainWP > Add-ons.
6

Enter API key

Try to activate your API key again.

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If Activation Still Fails

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Extension Updates Not Detected

Extensions must be activated with your API key to receive automatic updates.
1

Verify license activation

Go to MainWP > Add-ons and confirm your extensions show as activated.
2

If not activated, enter API key

Enter your API key to activate the extension.
3

If already activated, deactivate the extension

Go to WP Admin > Plugins, find the extension, and click Deactivate.
4

Reactivate the extension

Click Activate to reactivate it.
5

Re-enter API key

Go to MainWP > Add-ons and enter your API key again.
6

Check for updates

Go back to WP Admin > Plugins, find the extension, and click the Check for Updates Now link in the extension description.

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Extension Update Fails

If an extension shows an available update but won’t install, reset the extension activation and license connection before retrying the update:
1

Go to Plugins page

Navigate to WP Admin > Plugins.
2

Find the extension

Locate the extension that won’t update.
3

Deactivate the extension

Click Deactivate under the extension.
4

Reactivate the extension

Click Activate to reactivate it.
5

Go to Add-ons page

Navigate to MainWP > Add-ons.
6

Activate the license

Activate the license for the extension again.
7

Return to Plugins page

Go back to WP Admin > Plugins.
8

Try updating again

Attempt the update again.

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If Update Still Fails

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Check Your License Status

You can verify your extension licenses and subscription status:
  1. Log in to MainWP.com
  2. Go to My Account > API Keys
  3. Check which API keys are active and where they’re being used
  4. Verify your subscription is active

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Self-Check Checklist

  • Extension is installed and activated as a plugin
  • API key entered on MainWP > Add-ons page
  • Extension shows “Activated” status
  • Updates detected after clicking “Check for Updates Now”
  • Updates install successfully